Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Hearthstone Chimney Co. Guarantee
When Russell Haines opened Hearthstone Chimney Co. in 1984, he figured the only way to stay in business in Allentown for the long haul was to do work that didn’t need fixing twice. Forty-two years later, we’re still here because that math held up. Our guarantee isn’t a marketing phrase - it’s the Keystone Standard we run every job by. If we sweep, repair, or rebuild your chimney in Allentown, and something about it isn’t right, we come back and make it right. In writing. No arguing. No paperwork chase. That’s the 90-Day Done Right Promise, and it’s how we’ve operated since before most chimney companies in the Lehigh Valley were founded.
We don’t subcontract your job to crews we’ve never met. Our technicians are background-checked, uniformed, and trained to complete most work in a single visit. We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - the same brands spec’d by engineers, not the builder-grade substitutes some outfits push to pad margin. When Russell Haines puts his name on a job, it means the work was krafted right, your home came first, and we’re standing behind it. Done right - and we stand behind it.
What’s Covered
- Workmanship that lasts. Every chimney sweep, liner installation, crown rebuild, and firebox repair we complete in Allentown is covered by our 90-Day Done Right Promise - if the fix fails or the finish isn’t what we agreed on, we return and correct it at no charge.
- Parts installed with intent. We source only from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - professional-grade manufacturers whose products are rated for Pennsylvania’s freeze-thaw cycles and the hard water mineral buildup common in Lehigh Valley masonry.
- Cleanup that respects your home. Our technicians lay protective sheeting, run HEPA-filtered vacuums, and leave your Allentown property as clean as we found it - soot containment is part of the job, not an afterthought.
- On-time arrival, confirmed. We’ll be there when we say. If traffic on Route 22 or a prior job runs long, our office calls ahead - because a live person answers our phones 24 hours a day, 7 days a week, and that includes keeping you informed.
- Honest pricing with no surprises. The number on your estimate is the number on your invoice. We don’t discover “additional concerns” mid-job that weren’t visible during our Level-2 camera inspection - photos you can see, a plain-English verdict, documented before any work begins.
Our Satisfaction Promise
If something about our work doesn’t sit right with you, here’s what happens. You call (610) 632-1394 - a live person picks up, any hour, any day. You tell us the issue. We schedule a return visit, typically within 48 hours for Allentown homeowners, and Russell Haines or a senior technician reviews the work personally. If we missed something, we fix it. If a part failed prematurely, we replace it. If the diagnosis wasn’t what you expected, we walk through the camera footage again and explain what we’re seeing. No re-inspection fees, no “not our fault” debates, no forms to mail in.
The 90-Day Done Right Promise is backed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. That isn’t wall art in our office - it’s the filter we run every callback through. In four decades serving Allentown, Bethlehem, Easton, and the surrounding 15 communities, we’ve learned that a company that plans to be in town thirty more years acts accordingly. We don’t win on volume. We win on the second call, when a neighbor asks who you used and whether you’d call them again. A square deal: no surprises on the bill, and no ghosting if something needs attention.
Licensed & Insured Backing
Any chimney company can print a guarantee. The real protection sits behind it - licensing and insurance that keeps you whole if something goes wrong. Hearthstone Chimney Co. is state-licensed and insured & bonded, which means our work meets Pennsylvania’s regulatory standards and our coverage protects your Allentown property if an accident occurs on-site. Russell Haines has maintained these credentials without lapse since 1984 because they’re non-negotiable, not a checkbox.
Here’s why this matters for your chimney specifically. Level-2 inspections require roof access, ladder work on steep pitches common in Allentown’s older West End neighborhoods, and close contact with high-temperature flue gases and combustible deposits. If an uninsured technician falls on your slate roof or damages your liner during a sweep, the liability can land on your homeowner’s policy. Our licensing confirms we’ve passed state scrutiny on proper installation methods. Our insurance means you’re not gambling on our competence. The 90-Day Done Right Promise is our word - the licensing and bonding are the structure that word stands on. When you hire Hearthstone Chimney Co., you’re not just getting a sweep. You’re getting a guarantee with weight behind it, from a company that’s been in Allentown long enough to still be here if you ever need us again.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Allentown since 1984.