What Allentown Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys across Allentown since 1984, and word gets around. Not from billboards or gimmicks, but from neighbors telling neighbors what happened when we showed up, what we found, and how we handled it. Russell Haines still reads every review that comes in, because the details matter. If we missed something, we want to know. If we got it right, we want to keep doing it that way. Here’s what Allentown homeowners have said lately about our chimney cleaning work.
Recent Reviews
“We bought our place in West End Allentown last fall and the previous owner said the chimney was ‘probably fine.’ Russell’s crew came out for a sweep and the camera inspection showed a cracked flue liner with creosote buildup halfway up. They showed me the photos right there on the screen, explained exactly what was happening, and didn’t push me to fix everything that day. We scheduled the liner replacement for spring and they swept it clean so we could safely use the fireplace through winter. Done right - and they stood behind it.”
- Travis B., West End, Allentown
“I’ve got a 1920s twin on the East Side with a chimney that hasn’t been touched in at least fifteen years. Called Hearthstone after finding them through a friend in Emmaus. The technician was on time, in uniform, and actually laid down runners through my hallway without me asking. The sweep took about ninety minutes and he walked me through the camera footage afterward - showed me where the mortar was deteriorating and where it was still sound. No scare tactics. Just photos I could see and a plain-English verdict. That’s the kind of square deal you don’t find much anymore.”
- Kevin N., East Side, Allentown
“Last October I noticed a smoky smell in our upstairs bedroom in South Allentown every time we ran the fireplace. I was worried about a chimney fire. Hearthstone answered on the first ring at 7 PM - actual person, not a menu - and got us on the schedule for two days later. Turns out the chimney cap was rusted through and water had mixed with creosote to create this awful odor. They swept the flue, installed a new Gelco cap same visit, and the smell was gone before they left. Most jobs completed in a single visit - they weren’t kidding.”
- Lisa R., South Allentown
“My mother-in-law in Allentown’s West Park neighborhood kept putting off her chimney sweep because she didn’t want some pushy salesman in her house. I finally called Hearthstone for her and Russell himself came out. He treated her like his own mother - patient, no rushing, explained the $89 seasonal tune-up upfront so there were no surprises. The sweep was thorough and he found a bird’s nest that had partially blocked the flue. She felt safe using her fireplace for the first time in three years. She’s already telling the ladies at her church to call them.”
- Marcy Q., West Park, Allentown
“We’re in a newer development near Trexler Park and I assumed our chimney was fine since the house is only twelve years old. Travis from Hearthstone did the level-2 inspection anyway and found the builder had used a substandard liner that was already showing heat damage. He documented everything like an engineer, explained it like a craftsman - his words exactly - and we got it replaced before burning season. The 90-Day Done Right Promise gave us confidence, but honestly, the way they handled the whole thing, we never even needed to test it.”
- Travis B., Trexler Park area, Allentown
“I got a written estimate from another company for $4,200 in ‘urgent’ chimney repairs. Something felt off, so I called Hearthstone for their free second opinion. Kevin came out, ran the camera, and showed me that yes, the crown had some cracks, but the liner was intact and the ‘rebuild’ the other company recommended was unnecessary. We sealed the crown with HeatShield for a fraction of the cost and he guaranteed the work in writing with no arguing. A square deal: no surprises on the bill, and no work that didn’t need doing. That’s why I’ll keep calling them.”
- Kevin N., East Side, Allentown
Why Customers Trust Us
Every review above points to the same thing: Allentown homeowners want to see evidence, not hear promises. Our level-2 camera inspections end with photos you can see and a plain-English verdict because that’s what Russell Haines would want if someone were working on his own chimney. The 90-Day Done Right Promise - the Keystone Standard - means if it’s not right, we come back. In writing, no arguing. Our background-checked, uniformed technicians arrive when we say we’ll arrive, and most jobs finish in a single visit so you’re not living around construction for weeks.
We don’t chase trends or use pressure tactics. We’ve been here over 42 years because we plan to be here thirty more, and that changes how you treat people. Professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No-hassle upfront pricing. A live person answers every call, 24 hours a day, 7 days a week.
If your Allentown chimney needs attention, call (610) 632-1394. We’ll be there when we say.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Allentown since 1984.